Customer service roles require communication, problem-solving, and patience — but resumes must also show measurable service quality.
What to emphasize
- CSAT / NPS scores and customer satisfaction rankings
- Tickets handled per day and average resolution time
- Channels: phone, email, chat, social media
- Tools: Zendesk, Freshdesk, Intercom, Salesforce Service Cloud
Example bullet
"Maintained 96% CSAT while handling 80+ tickets daily across chat and email; reduced escalations by 15% through updated FAQ documentation."